BODY RESTORATION|

VIRTUAL HEALTH NETWORK

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In response to the COVID-19 pandemic, Body Restoration is excited to launch our Virtual Health Network for Albertans. This service is a coordinated, state-of-the-art, virtual patient care system that allows our multi-disciplinary team to help Albertans in these challenging times.

WHAT IS THE VIRTUAL HEALTH NETWORK?

Virtual Health Network uses a videoconferencing platform that enables multiple health care providers to deliver healthcare services virtually in a single appointment. The platform is encrypted for your privacy and safety. No information is stored on the platform.

OUR VIRTUAL HEALTH NETWORK TEAM MEMBERS INCLUDE:
  • Medical Specialists
    • Physical Medicine & Rehabilitation (Physiatry)
    • Orthopedic Surgery
    • Neurology
  • Physiotherapists
  • Chiropractors
  • Pharmacists
  • Speech Therapists
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VIRTUAL HEALTH NETWORK

In response to the COVID-19 pandamic, we are proud to launch our Virtual Health Network which will facilitates:

Home
Delivery of Virtual Healthcare in the Safety and Comfort of the Patient’s Home
Digital-technologies
Utilization of Various Digital Technologies to Educate, Communicate, and Provide Treatment
Collaboration
Collaboration of Multiple Healthcare Providers
Treatment-Plan
Collaboration of Multiple Healthcare Providers
How Does It Work?
  • Virtual appointments are accessed via computer, smartphone, or tablet using Zoom.
  • Once an appointment is made, a link will be sent through email or text closer to your appointment.
  • Click the link and follow the instructions to begin your virtual appointment with your health care provider.
What Do You Need?
  • A computer or smartphone with internet access, a front-facing camera, and a microphone.
  • No app is required for download as the platform is accessed on an internet browser.  However, for the best virtual experience we recommend downloading software for your device at Zoom.
  • As with your in-person visits, please connect to your appointment 10 minutes prior.
  • Don’t forget to dress appropriately so that the health care provider can see the part of your body that is being assessed or treated (e.g. wear shorts if we need to assess your knee).
  • Have your driver’s license and personal health care card ready to confirm identity
  • Have your telephone or cellphone ready in case we lose connection.  We will call you to help you work through any technical issues.
Tips on How to Optimize Your Virtual Consultation Experience:
  • Optimize your internet connection before your session.
    • Be close to your Wi-Fi source or hardwire your computer/device to the internet (ethernet);
    • Restart your modem/router;
    • Restart your computer and close any additional programs or applications.
  • Please use an external microphone/earphone/headset device. This will optimize sound and minimize any echoing issues.
  • Pay attention to your appearance and your background.
    • Choose a background that does not have a source of light (i.e. open windows should not be in the background).  Conversely a light source directed at you from the front is ideal.  Clean simple backgrounds are also ideal.
    • Make sure your camera is at eye level.
What Virtual Health Network Services are Covered?
  • Consultation services provided by physician specialists are covered by Alberta Health.
  • WCB cases that require physiotherapy services are covered.
  • Motor vehicle accident physiotherapy assessment and treatment sessions can be covered on a case-by-case basis*.
  • Private health for physiotherapy and chiropractic**.
  • Consultation with a pharmacist is covered.
 

*  Please contact your insurance company to determine coverage prior to your appointment.
** Some private insurance companies may not direct bill or reimburse for virtual health services. Please contact your insurance company for clarification on coverage

How to Begin?
  • Existing patients:
    • Please contact us by phone (587.409.5150) or by email (vhn@bodyrestoration.ca) to book your virtual consultation.
  • New patients:
    • Please call our office at 587-409-5150 Ext 3 to set up an initial appointment.
    • Once an appointment is made, you will receive an email with paperwork including consent forms and intake forms.
    • A link to access your health care provider will be provided within 24 hours of your appointment.
  • Should you experience any technical difficulties with your virtual health appointment, please call our office at 587-409-5150 Ext. 3 for assistance.
  • To test your hardware and connection Please go to Zoom Test.
specific-service

SECURITY/ PRIVACY DISCLOSURE:

COVID-19 is placing stress on Canada’s public health system. Our health service is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for patient visits rather than asking all patients to come into our office. We do our best to make sure that any information you give to us during virtual care visits is private and secure.

All data is encrypted, your sessions are anonymous, and none of your information is stored. zoom.us uses the AES cipher with 256-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity. As a result, zoom complies with HIPAA, GDPR, PHIPA/PIPEDA, & HITECH requirements. Despite our efforts to protect your information, no video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

1. Understand that video, emails, calls, or texts you may receive are not secure in the same way as a private appointment in an exam room; and

2. Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

If you are concerned about using video or audio tools for virtual care, other arrangements can be made. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email, videoconferencing (i.e. zoom.us), and text messaging (including instant messaging).