HEALTH CARE SAFETY IN THE NEW REALITY

RELAUNCH OF BODY RESTORATION

We are glad to be back! We are proud to launch our new hybrid service of virtual care and in-person care. This new service is an advanced approach to provide our multidisciplinary services while optimizing safety for patients.
Our new model will utilize our well-received Virtual Health Network to provide important advice to patients from the safety of their home. We will also use this service to determine if procedures or other investigations need to be performed in person. If you need to visit our clinics, we are doing the following to maximize your safety and minimize your risk.

WHAT ARE WE DOING?

Clinic Configuration

  • Robust clinic signage to screen for COVID symptoms and to educate patients about coughing techniques and hand washing
  • Clean & decluttered surfaces throughout clinics
  • Waiting room configuration to allow for two metre physical distancing
  • Plexi-glass shields at front desk
  • Floor markers in hallways and reception area to encourage physical distancing
  • One direction patient flow through clinics
  • Relocation of staff workspaces to allow for physical distancing
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New Patient Preparation Policies

  • New appointment algorithms to triage patients before booking in-person appointments
  • Longer appointment times to minimize patient interactions
  • e-intake, e-Consent, e-Prescriptions, & e-Requisition forms to minimize touch points
  • PATIENTS ARE REQUIRED TO WEAR A MASK. PATIENTS MAY WEAR CLOTH MASKS OR SCARVES TO COVER NOSE AND MOUTH.  FAILURE TO DO SO WILL RESULT IN POSTPONEMENT OF APPOINTMENT.

Patient Arrival Policies

  • Clinic Guide to greet, prepare and help patients through their appointment journey
  • COVID screening questions at appointment booking and at clinic arrival
  • Patient temperature recording
  • Maximum one support person for clinic appointments
  • “Zero Waiting Room” Protocol (ie. waiting in vehicle until appointment time)
  • WE RESERVE THE RIGHT TO DECLINE SERVICE IF PATIENT BEHAVIOUR IS DEEMED NOT SAFE OR ADHERENCE TO OUR POLICIES ARE NOT OBSERVED.
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New Processes for Staff

  • Clinic Cleanliness
    • Cleaning protocols between patient visits
    • Noon and end of day disinfecting protocols
    • Weekly clinic cleaning protocols
  • New physiotherapy “open curtain”, equipment cleaning and procedure policies.
  • Daily staff “Fit to Work” COVID screening and temperature recording.
  • Staff education on clean techniques and use of personal protective equipment.
  • Staff equipment: On-site clothing, disposable surgical masks, protective eyewear, face shields, gowns, gloves, & wipeable closed toe shoe wear.
  • Staff will observe continuous mask wearing protocols.